Once your payment is verified, we have up to 2 business days to proceed to shipping your order. That being said, we do not ship on weekends and holidays. We ship on Tuesdays and Thursdays at 1pm. If you place your order before our shipping hours, your order may be shipped on the same day. All orders placed after 1pm on our shipping days, will be shipped the next day.
WILL I BE CHARGED TAXES ON MY ORDER?
For orders from Canada, you will be charged taxes on your whole order in accordance to your province. For the orders from the United States and international orders, no taxes will be charged.
WILL I HAVE TO PAY INTERNATIONAL TAXES AND DUTIES FOR IMPORTATION?
Your order may be subject to import duties and taxes. Usually, the percentage of fees for general product import is 18% of the total amount of importation. However, this is only a general guideline and may very well depend on your country. For more information we suggest that you call your customs office for more specific amounts and percentages. Please note that MAVERICKS COLLECTION is not responsible for any duties & taxes applied to your order. You will be responsible for all additional fees related to your order for clearance from customs. Rarely, but it is possible, that your order may take a little longer then usual to clear at customs due to random screenings.
I NEED TO CHANGE SOMETHING ON MY ORDER. HOW CAN I DO SO?
If you need to change something on your order, please CONTACT US immediately. If your order was processed, it will be impossible for us to make any modification.
MY ORDER STATUS SAYS "UNFULFILLED" WHAT DOES THAT MEAN?
"Unfulfilled" simply means that we successfully received your order. Once your order is shipped, you'll receive an email and tracking number (if you selected that option at checkout) and your order status will then change to "fulfilled".
WHY WAS MY ORDER CANCELED?
If your order was unexpectedly canceled, chances are that our fraud filter marked your order as fraudulent. If you are certain that it was a mistake, please order again with apaypalaccount. If you do not have apaypalaccount you can easily sign up for one atwww.paypal.com
WATCHES SPECIFICATIONS & WARRANTY
WHAT TYPE OF MOVEMENT IS USED FOR YOUR WATCHES?
At Mavericks Collection we focus on the design above all. We use a Japanese Miyota Quartz Movement for all our watches. This movement is the one that is most used in the watch industry.
ARE YOUR WATCHES WATERPROOF?
All of our watches are waterproof from 3 ATM to 5 ATM. Please note that water damage is NOT covered under warranty.
WHAT KIND OF LEATHER DO YOU USE?
Our leather straps are made of genuine cow-hide leather. All straps are interchangeable. We suggest that you protect the straps from all conditions that could potentially affect or damage them. Water, heat & humidity are 3 conditions that could harm your product in the long run.
WHAT IS THE GLASS MADE OF?
The glass we use for our watches is made of hardened mineral crystal.
WHAT MATERIAL ARE THE CASES MADE OF?
All cases are made of plated stainless steel.
WHAT IS THE WARRANTY?
At Mavericks Collection we offer a warranty of 1 year from your date of order on all of our watches. The watches battery has a 90 days warranty following your date of purchase. If the movement breaks under warranty, we will either repair or replace the product free of charge. All of our watches are tested before being shipped. The warranty does not cover physical damages, damages because of normal wear, the battery, shattered glass, damage to the straps or scratches.
*Proof of purchase is mandatory for all claims under warranty. We suggest you keep your receipt.
BRACELET SPECIFICATIONS & WARRANTY
WHAT MATERIAL ARE THE BEADS/PENDANT MADE OF?
Depending on which bracelet you have selected, we use semi-precious stones of superior quality. The pendants are made of metal and plated with a specific color depending on your selection.
MY BRACELET IS TOO SMALL. WHAT CAN I DO?
You have 30 days to exchange your bracelet. You must return your bracelet in it's original box in the same state as you received it. Fill out the "Return Form" available in our Customer Care/ Warranty & Returns section and follow instructions for the return procedure. We suggest you consultthe "more/size guide" page on our website to help you choose the right size.
MY BRACELET IS BROKEN. WHAT CAN I DO?
If you received your bracelet and it was broken, please contact us immediately at email@example.com your order number. They will give you the information on how to proceed to get a replacement.
WHAT IS THE WARRANTY ON MY BRACELET?
We offer a 30 day warranty on all bracelets to exchange/return. Physical damages & discoloration are not covered under the warranty. We suggest you keep your bracelets away from water, humidity & heat. Our bracelets are all tested by our technical team before being shipped out to you. Even though our bracelets are very elastic, we suggest you don't pull & tug on them for "fun".
WHAT IS YOUR WARRANTY & RETURNS POLICY?
All information is in our Customer Care/Warranty & Returns Section.
DO YOU HAVE ANY RETAIL LOCATIONS?
We don't have any retail locations at the moment. You can buy out products exclusively online on our website atwww.maverickscollection.com
ARE YOU INTERESTED IN A COLLABORATION?
Absolutely, please contact us on instagram @maverickscollection or directly by email at firstname.lastname@example.org with your idea of collaboration.
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